Frequently Asked Questions
Everything you need to know about our delicious gluten-free treats.
Are all Katz Gluten Free products certified?
Yes, all of our products are certified Gluten-Free by the Gluten Intolerance Group (GIG). Additionally, our facility is entirely nut-free and dairy-free, and most products are Kosher certified by the OU.
How should I store my baked goods once they arrive?
To maintain maximum freshness, we recommend freezing our products immediately upon arrival. Since we do not use artificial preservatives, our breads and pastries are best enjoyed within 2-3 days if kept at room temperature, or up to 6 months in the freezer.
What is your shipping policy for frozen items?
We ship orders Monday through Wednesday to ensure your products do not sit in a carrier warehouse over the weekend. We use insulated packaging and dry ice or gel packs to maintain temperature during transit.
Do you offer options for other dietary restrictions?
Absolutely. In addition to being gluten-free, the majority of our catalog is also dairy-free, nut-free, and soy-free. You can use the filters on our product pages to shop by specific allergen needs.
What should I do if my order arrives damaged?
Customer satisfaction is our priority. If your order arrives damaged or if there is an issue with the quality, please contact our support team within 48 hours of delivery with your order number and a photo of the items for a replacement or refund.
How can I track my shipment?
Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.